470 sales and service
outlets testify to LEROY-SOMER's
strong commercial presence in all international
These installations are totally integrated
within the country concerned, by nationals
who are in touch with the needs of industry,
commercial practice, and current standards.
The extensive product ranges bring the company
into contact with customers differing widely
both in their needs, and in the way in which
these needs are expressed.
The sales forces are organised into two major
- one develops long term partnerships with
manufacturers. Its representatives work
with the customers' design offices to define
company-specific products and services,
- the other serves the needs of end-users,
offering them both technical support and
service, ensuring the availability of products
and answering demands made of them effectively
The twin goals of proximity and specialisation
call for a specific organisation, based on:
- subsidiaries located in the major industrialised
- branches specialising in particular
areas (users, design offices, engineering
offices, manufacturers) which offer advice,
draw up specifications and select and put
in place technical solutions.
- partners, involved in the following areas:
product availability, advice on equipment
and installation within industry, assistance
with commissioning, on-site troubleshooting,
repair at the factory, servicing and preventive
LEROY-SOMER has a presence on the North-American
continent through the distribution network
set up with US Motors, which is also a subsidiary
of the main group shareholder, Emerson.
These networks include a number of partners:
distributors, service centres, design offices
and engineering offices.
The technical support material and catalogues
are specific to each product line and have
been translated into a number of languages.